Who stands to profit from your damaged and defective furniture? Is it the customer who gets the price discount to keep it? Is it the customer who purchases it at a greatly reduced price from your Clearance Department? Or is it the repair contractor who charges you a healthy sum to restore it to “like new” condition? Someone is likely to profit from your damaged and defective furniture. Why isn’t that “someone” you?.
Maximizing Your Potential
Perhaps you believe that your retail operation is doing all it can to deal with damages and defects. You probably already have a good system set up that includes the following five steps that help to limit costs associated with damage and defects.
Perhaps you believe that your retail operation is doing all it can to deal with damages and defects. You probably already have a good system set up that includes the following five steps that help to limit costs associated with damage and defects.
1) Return Authorizations are sought for major defects and shoddy workmanship not consistent with the quality usually produced by a specific manufacturer.
2) Claims are made against freight companies where obvious shipping and handling mishaps have occurred.
3) The Clearance Department handles old stock that is not moving. It also clears out damaged and defective furniture where credit has already been received.
4) The employed repair staff fixes most repairable damage and defects through one method or another and proper charge-backs are sought.
5) Outside professional contractors are hired to solve repair or cleaning issues not within the capabilities of the employed repair staff. Charge-backs are sought to help reclaim some of the cost of the contractor.
2) Claims are made against freight companies where obvious shipping and handling mishaps have occurred.
3) The Clearance Department handles old stock that is not moving. It also clears out damaged and defective furniture where credit has already been received.
4) The employed repair staff fixes most repairable damage and defects through one method or another and proper charge-backs are sought.
5) Outside professional contractors are hired to solve repair or cleaning issues not within the capabilities of the employed repair staff. Charge-backs are sought to help reclaim some of the cost of the contractor.
